Return Policy

Returns: We will accept the return of any unused item in its original condition (package not opened), for any reason, within 30 days of receipt of your order except for any electrical items and items listed under the Non-Returnable Products list below. In some cases a restocking fee may apply. You will be responsible for the shipping fees to and from your shipping location. On orders where we've made a mistake we will refund your shipping fees.
 

Return Procedure: Returns are created by logging into your account and clicking the return button on the order in question. After we've processed your return request you'll receive an RMA number. We will refuse delivery of any package not clearly marked with an RMA number, and it will be returned to you.


Non-returnable Products: Including but not limited to all electrical/electronic items, cut lengths of rope, cut lengths of wire, rigging fabricated to your specifications, custom-made products, sails, software, electronic charts, blister-packed products that have been opened. If a non-returnable item is defective, we will gladly repair or replace the item. We will not accept the return of any item that is not in its original packaging with all manuals, original packing material and warranty cards in place.


Refunds: We promise to do our best to promptly credit your account for returns, however, items that are not in condition for immediate resale (i.e. open boxes) may be subject to inspection prior to issuing you a credit. Please be aware that this process might take some time.