Return Procedure: Returns are created by logging into your account and clicking the return button on the order in question. After we've processed your return request you'll receive an RMA number. We will refuse delivery of any package not clearly marked with an RMA number, and it will be returned to you.
Non-returnable Products: Including but not limited to all electrical/electronic items, cut lengths of rope, cut lengths of wire, rigging fabricated to your specifications, custom-made products, sails, software, electronic charts, blister-packed products that have been opened. If a non-returnable item is defective, we will gladly repair or replace the item. We will not accept the return of any item that is not in its original packaging with all manuals, original packing material and warranty cards in place.